We recommend reading the following information, which you agree to when making a purchase. We reserve the right to update or change this information at any time without prior notice; therefore, we suggest reading this section each time you visit us.
- RETURNS & EXCHANGES
-We offer Free Returns on all orders in Mexico.
-We accept returns within 14 days from the date you received the products of your purchase.
-Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable condition:
SHOES
Shoes scuff very easily on any hard surface. Always try on shoes on carpet. Shoe boxes are an important part of the product presentation and must be returned undamaged, along with the shoes.
SWIMWEAR
Please try on over underwear for sanitary reasons. Do not remove protective slip.
TOPS AND DRESSES
Please be careful of makeup or deodorant rubbing off on the garment.
* All returns are subject to inspection. Items with obvious signs of wear, washing or alteration will not be accepted and will be returned to the buyer. In this case, customer must pay the shipping expense.
*INTERNATIONAL
Please see more information regarding International Returns & Exchanges here.
- RETURN PROCESS
To start the return process, the buyer must contact our customer service by e-mail to customerservice@typeofvibe.com, by providing the order number and a detailed description of the reason for the return.
*You cannot exchange an item that has already been exchanged.
- WARRANTY & DAMAGED ITEMS
-If you receive an item that is damaged, please contact customer service by e-mail to customerservice@typeofvibe.com, by providing the order number, a detailed description of the issue, and photos.
-Type of Vibe will provide the return waybill for the product that is the subject of the quality claim and will assume the shipping costs related to our partner carrier.
In case of Women Swimwear, please try on over underwear for sanitary reasons.
Do not remove protective slip.
*No refunds will be accepted for items with obvious signs of misuse or showing wear and tear or alteration due to misuse. In this case, items will be returned to the buyer and the customer will cover the shipping expense.
- REFUNDS
The amount refunded will be equivalent to the purchase price, excluding any shipping fees or discounts.
Returns do take us 2-3 working days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email.
*Please note all items marked final sale are not eligible for a refund.
- INTERNATIONAL
US RETURNS
Refunds for returned items will be issued in the form of store credit.
The amount refunded will be equivalent to the purchase price, excluding any shipping fees or discounts, and a return fee of approximately $250 MXN will be deducted from your refund for using the return service. Any duties and taxes paid are nonrefundable.
Returns do take us 5-7 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email.
*Please note all items marked final sale are not eligible for a refund.
US RETURN PROCESS
To start the return process, the buyer must contact our customer service by e-mail to customerservice@typeofvibe.com, by providing the order number and a detailed description of the reason for the return.
*We only offer returns in the United States.
EXCHANGES
Unfortunately, we don't offer exchanges for orders outside México at this time.